gebaje Responsible Gaming

Section 1

Our Commitment to Responsible Gaming

gebaje operates as a trusted online casino and sports betting platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar. We take our social responsibility seriously. Our responsible gaming programme is not a legal checkbox; it is a genuine, operational commitment to the wellbeing of every player who chooses to spend their time and money with us.

Gambling is, at its core, entertainment. Whether you enjoy the thrill of a BPL cricket wager, the spin of a Pragmatic Play slot, or an Aviator round, the experience should be fun, affordable, and entirely within your control. When gambling stops being fun and starts causing financial, emotional, or social harm, it has crossed a line — and gebaje is committed to helping you recognise and step back from that line before it becomes a serious problem.

Our responsible gaming framework rests on four pillars: prevention, detection, intervention, and ongoing support. We invest in staff training, real-time account monitoring, and accessible self-help tools to make responsible play a seamless part of the gebaje experience — not an afterthought buried in the footer.

Section 2

Age Restriction & Verification

gebaje enforces a strict minimum age of 18 years for all account registrations and real-money gambling activities. This is a non-negotiable requirement, not only because it is the law, but because protecting young people from the potential harms of gambling is a fundamental ethical responsibility.

At registration, all players are required to confirm that they are 18 years of age or older. Within a short period of account creation — and certainly before any significant deposit or withdrawal is processed — gebaje will request identity verification documents. Accepted documents include a Bangladeshi National Identity Card (NID), a valid passport, or a driving licence. Players under 18 will be permanently barred from the platform and any funds deposited will be returned (minus any bonuses or winnings attributed to games played during that period).

If you are a parent or guardian and suspect that a minor in your household has accessed gebaje, please contact us immediately at [email protected]. We will investigate and close the account without delay. We also strongly recommend the use of parental control software to prevent underage access to online gambling sites in general.

Section 3

Safe Play Tools

gebaje offers a comprehensive set of player-controlled tools to help you stay in charge of your gambling activity. These tools are available at no cost, require no justification, and can be activated instantly from your account settings or by contacting our support team. You do not need to explain yourself to use any of these features — they exist for your benefit, no questions asked.

Section 4

Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling is to set firm deposit and spending limits before you start playing. gebaje makes this straightforward. The limits below outline the framework available to all registered players.

When setting limits, we recommend starting with a realistic monthly entertainment budget — think of it as the amount you would spend on cinema tickets, a meal out, or a cricket match ticket at the Sher-e-Bangla National Cricket Stadium in Dhaka. Gambling should fit comfortably within your discretionary spending, never your essential household budget. A simple benchmark: if losing this month's limit would cause you genuine financial hardship, the limit is set too high.

Section 5

Self-Exclusion

Self-exclusion is the most significant responsible gaming tool available on gebaje. It is designed for players who feel they have lost control of their gambling and need a firm, enforced break — not a voluntary one that can be easily reversed on impulse.

When you self-exclude from gebaje, the following happen immediately and automatically:

• Your account is suspended — you cannot log in, deposit, or place wagers for the duration of the exclusion period.
• All promotional emails, SMS messages, and bonus notifications are suppressed. You will not receive any marketing from gebaje while excluded.
• Any pending bonus offers or free spins are cancelled and cannot be reinstated.
• Any balance remaining in your account is preserved and will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5-7 business days.
• A record of your self-exclusion is retained permanently so that early re-registration cannot circumvent the protection.

How to Activate Self-Exclusion

1. 1Log in to your gebaje account and go to Account Settings > Responsible Gaming > Self-Exclusion.
2. 2Choose your exclusion duration: 6 months, 12 months, 3 years, or Permanent.
3. 3Confirm your identity via a one-time password (OTP) sent to your registered mobile number.
4. 4Your exclusion is activated immediately. You will receive a confirmation email at your registered address.
5. 5Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it within 1 hour.

Section 6

Warning Signs of Problem Gambling

Problem gambling does not always look dramatic. It often develops gradually, and many people are not aware that their behaviour has crossed a healthy line until significant harm has already occurred. The following warning signs — drawn from internationally recognised problem gambling research — may indicate that gambling is becoming a problem for you or someone you care about.

• Spending more money on gambling than you can realistically afford
• Borrowing money from family or friends to fund gambling sessions
• Feeling restless, anxious, or irritable when not gambling
• Chasing losses — placing bigger bets to try to recover money already lost
• Lying to family members about how much time or money you spend gambling
• Gambling as a way to escape stress , anxiety, or emotional problems
• Neglecting work, studies, family, or social obligations because of gambling
• Failed repeated attempts to cut down or stop gambling on your own
• Spending increasing amounts of time thinking about gambling — planning the next session, reliving past sessions
• Selling personal possessions or dipping into savings to fund gambling
• Feeling guilt or shame after a gambling session, yet continuing to gamble
• Gambling alone or in secret, away from the knowledge of family members

If you are concerned about a friend or family member — perhaps a spouse, sibling, parent, or colleague in Dhaka or elsewhere in Bangladesh — who may be experiencing problem gambling, we encourage you to approach the conversation with compassion and without judgment. Offer to sit with them while they explore the self-exclusion or support options available on this page. Problem gambling affects the whole family unit, not just the individual player.

Section 7

Tips for Staying in Control

Responsible gambling is not just about what happens when things go wrong — it is about building healthy habits from the very first session. The following practical tips are recommended for all gebaje players, regardless of how experienced or occasional a gambler you consider yourself to be.

• Set a budget before you play — Decide on a fixed amount you are comfortable losing before each session. Treat it as the cost of entertainment, the same way you would budget for Eid celebrations or a day trip to Cox's Bazar. Once the budget is spent, stop.
• Never chase losses — Losing runs are a normal part of gambling. Placing increasingly large bets in an attempt to "win back" what you have lost is one of the most dangerous patterns in problem gambling. Accept the loss and step away.
• Set a time limit for each session — Use the session time limit feature on gebaje to give yourself a firm end point. Prolonged sessions reduce decision-making quality and increase the likelihood of impulsive bets.
• Gamble only when in a positive state of mind — Avoid gambling when you are stressed, tired, emotionally upset, or under the influence of alcohol. Emotional state significantly affects risk judgement and can lead to decisions you would not otherwise make.
• Take regular breaks — Step away from the screen every 30 to 45 minutes. Make a cup of tea, take a short walk, or chat with someone. Breaks restore perspective and prevent the tunnel vision that can develop during long sessions.
• Keep gambling balanced with other activities — Gambling should be one of many leisure activities in your life, not the primary one. Make sure you maintain time for family, friends, exercise, and work or study commitments.
• Do not borrow money to gamble — Gambling with borrowed money — whether from bKash transfers, informal loans, or credit — dramatically increases the financial and emotional stakes and is a strong indicator of problem gambling behaviour.
• Review your account history regularly — Log in to your gebaje account and check your transaction and betting history monthly. Seeing the numbers in black and white is a powerful reality check against the distorted perception that gambling sessions often create.
• Treat winnings as a bonus, not income — Gambling winnings are unpredictable and should never be factored into household budgets or financial plans. Winnings are a pleasant surprise; they are not a reliable income stream.
• Talk openly about your gambling — Secrecy is a warning sign. If you are comfortable telling a trusted family member or friend how much you gamble and how much you spend, that is a healthy sign. If you feel you need to hide it, take that feeling seriously.

Section 8

Support Resources & Contacts

If you feel that gambling is becoming a problem for you or someone you know, please do not hesitate to reach out. Support is available both through gebaje directly and through independent organisations. You do not need to be in crisis to seek help — early contact is always better than waiting until the problem is severe.