gebaje Frequently Asked Questions

Creating a gebaje account takes under three minutes. Visit gebaje.app and click the registration link, then fill in your username, email address, mobile number, and a secure password. Confirm that you are 18 years of age or older, accept the Terms and Conditions, and submit. A verification code will be sent to your registered mobile number via SMS to confirm your identity before your account is activated.

gebaje requires identity verification before processing significant deposits or any withdrawal. Accepted documents include a Bangladeshi National Identity Card (NID), a valid passport, or a driving licence. You will also need to provide proof of your payment method — for example, a screenshot of your bKash or Nagad account showing your name and number. Documents can be uploaded directly through the Account Settings section of your gebaje profile.

To reset your gebaje password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. gebaje will send a one-time password (OTP) reset link to your contact details within two minutes. Follow the link, enter your new password, and confirm. If you do not receive the reset link within five minutes, check your spam folder or contact support at [email protected].

No — gebaje strictly permits one account per person, per household, and per device. Duplicate accounts are a violation of gebaje's Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, contact [email protected] immediately to have the secondary account closed without penalty.

To permanently close your gebaje account, log in to Account Settings, navigate to the Account Closure section, and follow the on-screen steps. Alternatively, send a written request to [email protected] from your registered email address. Any remaining balance will be returned to your registered payment method within five to seven business days. Note that if you are closing your account because of a gambling problem, we encourage you to use the self-exclusion tool instead — it offers stronger protections.

bKash deposits on gebaje are credited to your account almost instantly — typically within 30 seconds to two minutes of a successful bKash transaction. In rare cases during peak hours or network congestion, it may take up to five minutes. If your bKash deposit has not appeared in your gebaje balance after ten minutes, contact support with your bKash transaction ID (TrxID) and the team will investigate promptly.

The minimum deposit on gebaje via Nagad is ৳200. This applies equally to bKash, Rocket, and Upay. There is no maximum single deposit limit at the platform level, although your individual mobile banking provider may apply daily transaction caps (for example, bKash personal accounts have a standard daily send limit). If you need to deposit a larger amount, consider spreading it across multiple transactions or using a Dutch-Bangla Bank or BRAC Bank transfer.

The minimum withdrawal from gebaje is ৳500. Withdrawals below this threshold are not processed. There is no fee charged by gebaje on standard withdrawals, though your payment provider (bKash, Nagad, Rocket) may apply their own cash-out charges as per their standard tariff. Most gebaje withdrawals are processed within one to four hours; bank transfers to Dutch-Bangla, BRAC, Islami Bank, or Sonali Bank may take one to two business days.

To withdraw from gebaje to bKash, log in and go to the Cashier section, select Withdrawal, choose bKash as your method, enter the amount (minimum ৳500), and confirm your registered bKash number. gebaje will verify the request against your KYC records to ensure the bKash number matches your verified identity before processing. Withdrawals are sent directly to your bKash wallet, usually within one to four hours of approval.

gebaje does not charge any platform-side fee on deposits or withdrawals. However, mobile financial services like bKash, Nagad, and Rocket apply their own standard transaction charges — for example, bKash charges a cash-out fee when withdrawing to your bKash wallet. These are levied by the payment provider, not by gebaje. To get the exact fee schedule, check the respective app or dial the provider's helpline before initiating a large transaction.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on gebaje. The process is identical to bKash and Nagad — navigate to the Cashier, select Rocket, enter the amount and your Rocket number, then confirm the transaction via your Rocket PIN. Deposits via Rocket are credited within two to five minutes. The minimum deposit via Rocket is ৳200.

To bet on cricket on gebaje, navigate to the Cricket section from the main menu, browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — and click on a match to see the full market listing. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, review the odds, and confirm the bet. Live in-play betting is available for supported matches, allowing you to wager as the game unfolds.

The RTP on gebaje slots varies by game and game provider. Most slots from leading providers like Pragmatic Play, NetEnt, and Microgaming carry an RTP between 94% and 97%. You can find the individual RTP for any slot by opening the game, clicking the information or paytable icon, and reviewing the game rules. Higher RTP does not guarantee a win in any single session — RTP is a statistical average calculated over millions of spins.

Yes, gebaje is fully optimised for mobile play on both Android and iOS devices. All games — slots, live casino tables, cricket betting, and crash games — are accessible through your phone's browser without needing to download a separate app. The gebaje mobile experience is built on a responsive layout that adapts to your screen size, ensuring smooth gameplay on popular devices used across Bangladesh, including Samsung Galaxy and Xiaomi handsets.

gebaje exclusively partners with established, reputable game studios — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Ezugi — whose games use independently certified Random Number Generators (RNGs). This means every spin, card deal, and dice roll is determined by a provably random algorithm, not by the house. You can verify individual game certifications by reviewing the provider's compliance documentation, which is linked in each game's information panel.

gebaje's live casino section, powered primarily by Evolution Gaming and Ezugi, offers a wide range of real-dealer games: Live Roulette (European, American, Lightning), Live Blackjack, Live Baccarat, Andar Bahar, Teen Patti, and Live Game Shows including Crazy Time and Monopoly Live. Games are streamed in HD 24 hours a day and have table limits starting from as low as ৳50, making them accessible to recreational players and high-rollers alike.

gebaje offers a welcome bonus to newly registered players who make their first deposit. The specific bonus percentage and maximum amount are displayed on the current Promotions page — offers are updated periodically and may change. To claim the welcome bonus, opt in during your first deposit and ensure the deposit meets the stated minimum qualifying amount. Bonuses are credited to your bonus wallet automatically upon qualifying deposit confirmation.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus amount before it can be converted into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawal is permitted. Not all games contribute equally — slots typically contribute 100%, while live table games may contribute at a lower rate. Check the specific bonus terms before opting in.

Yes, gebaje bonuses have an expiry period, which is stated in the terms of each specific offer. Typically, bonus funds and any winnings generated from them must be wagered and claimed within 7 to 30 days of the bonus being credited, depending on the promotion. Bonus funds that remain unclaimed or unplayed after the expiry date are automatically removed from your account. Always read the individual promotion terms before accepting any bonus.

gebaje operates a loyalty programme that rewards consistent players with points earned on every qualifying wager placed. Points can be redeemed for bonus credits, free spins, or exclusive perks. Players who demonstrate sustained activity and wagering volume may be invited to gebaje's VIP tier, which offers dedicated account managers, faster withdrawal processing, higher deposit limits, and personalised promotional offers tailored to your preferred games and payment methods.

Some gebaje promotions are sports-specific and can be used on cricket betting markets, including BPL and IPL matches. Whether a bonus applies to sports betting or is restricted to casino games depends on the individual promotion's terms. Sports betting bonuses typically count at 100% towards wagering requirements when bets are placed at minimum odds (usually 1.50 or higher). Check the applicable promotion page for full sport eligibility details before using your bonus balance on cricket.

gebaje operates using 256-bit SSL encryption across all connections, meaning your personal data and payment transactions are protected to the same standard used by international banks. The platform partners only with regulated game studios, and all financial transactions are processed through established Bangladeshi mobile banking channels (bKash, Nagad, Rocket) and reputable bank partners. gebaje does not store payment credentials — transactions are handled directly through the payment provider's secure gateway.

gebaje collects only the personal data necessary to operate your account, verify your identity, and process payments. Your data is stored on secured servers and is never sold to third-party marketers. gebaje uses industry-standard data protection practices including encrypted storage, access controls, and regular security audits. Full details of what data is collected, how it is used, and your rights as a data subject are set out in the gebaje Privacy Policy.

The minimum age to register and play on gebaje is 18 years. This is a strict, non-negotiable requirement. During registration, all players confirm they are 18 or older, and gebaje enforces age verification during the KYC process. Any account found to belong to a person under 18 will be permanently closed, any winnings forfeited, and deposited funds returned. If you are a parent concerned about underage access, contact [email protected] immediately.

To set a deposit limit on gebaje, log in to your account, go to Account Settings, and select the Responsible Gaming section. From there, choose Deposit Limits, select a daily, weekly, or monthly period, and enter your preferred maximum amount in BDT. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider.

If you feel gambling is negatively affecting your life, gebaje's self-exclusion tool lets you suspend your account for 6 months, 12 months, 3 years, or permanently. To activate it, go to Account Settings, select Responsible Gaming, then Self-Exclusion, choose your period, and confirm with an OTP sent to your registered mobile. Alternatively, email [email protected] with the subject 'Self-Exclusion Request' and the team will process it within one hour. Self-exclusion cannot be reversed before the chosen end date.